Urgences Santé has launched an internal investigation to determine
whether one of its medical call-takers hung up on a 15-year-old boy who
phoned 911 to report that a man was suffering from a heart attack.

The 65-year-old man died on the scene, and his death has raised
questions about whether Urgences Santé responded to the emergency
properly.

The incident occurred on July 27 after a dinner party in
Beaconsfield in honour of a couple’s 60th wedding anniversary. One of
the guests, Arnaud Ratel, was walking toward his car outside when he
collapsed. Two other dinner guests, who are a married couple and both
doctors, raced outside to give Ratel cardiopulmonary resuscitation.

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